iGATE Global Solutions is the first fully integrated
technology and operations firm with a global services model.
iGATE Global enables clients to optimize their business
through a combination of process investment strategies,
technology leverage and business process outsourcing and
provisioning. Services include consulting, enterprise
data management and data warehousing, business intelligence
and analytics, design, development, system
integration,package evaluation and implementation,
re-engineering and maintenance. iGATE Global also takes on
the responsibility
for optimizing and running business processes for clients.The
Company has been assessed at SEI-CMM Level 5, follows Six
Sigma methodologies and is BS7799 & COBIT certified, ensuring
the highest levels of quality and data security.
Headquartered in Bangalore, India, iGATE Global is present in
12 countries and maintains development centers in the US,
UK, Canada, China, Malaysia, and India. The Company is a
subsidiary of iGATE Corporation (NASDAQ: IGTE), a
US-headquartered
firm founded in 1986. iGATE is registered as a minority-owned
business enterprise and is an equal opportunity employer that
actively encourages diversity.
Recruitment for Voice based IT helpdesk / Tech support
Walk-in event for Experienced (6 months to 5 years) as well
Freshers - batch of 2007 & 2008 Graduates / Diploma Holders
Job Description :
Mastery skill level in MS Office, Windows OS, Internet
explorer, Lotus Notes / Outlook
- Good understanding of Ticketing and Remote connect tools
- Awareness of PC Hardware Environment, Printers, UNIX,
Citrix & Terminal Servers
- Ability to work effectively as a team member
- Ability to handle continuous calls
- Pleasant, professional, and courteous personality
- Excellent verbal and written communication skills
- Ability to diffuse volatile situations when distressed or
irate customers call for support
- Use initiative to find ways of solving incidents. Clear and
logical thought processes are required to identify causes
of an incident
- Able to listen to a caller explain the incident, determine
the probable cause, and logically take the caller through a
step-by-step problem determination procedure, using telephone
support
- Able to categorize an incident correctly for call tracking
and logging purposes
What should you bring when you visit our campus:
Freshers:
- One copy of your detailed updated resume
- One passport size photograph
Laterals:
- One copy of your detailed updated resume
- One passport size photograph
- Last 2 months pay-slip
- Offer letter & relieving letter
Desired Profile :
We are seeking freshers for IT helpdesk where candidates
would undergo an intensive technical and soft skills training
program for a career in our Infrastructure Management
Services business
Pre-requisites:
Qualification: Full-time Diploma Holders (only technical
streams) & Graduates (BE/BTech, BSc(Computer Science), BCA,
MCA)
with 60% & above through out in the academics
-Good English speaking skills is a MUST
- MUST be willing to work in shifts 24/7
- MUST sign an employment agreement for 2 years
Location : Bengaluru/Bangalore
Date 25th Aug 2008 (Monday) - 29th August 2008 (Friday)
between 12.00 Noon - 9.00 PM.
Contact Details
Name : Seena
Phone : 91-80-41040000
email : careers (at) igate (dot) com
Address: iGATE Global Solutions
158 - 162 & 165 - 170, EPIP Phase II, Bangalore - 560066