RESUME
RHITOBROTO GUPTA
Mobile No : +91 9163761310
Email : rudraksha.rahul@gmail.com
Web:http://www.indiaebazar.com/rhito
C A R E E R
O B J E C T I V E
To be in a responsible position in an organization,
which is market oriented, with opportunities to use my knowledge and
experience, leveraging on my strengths, Self-confidence, perseverance,
commitment and progress to ultimately head the unit with global scale of
operations.
With more than 3 Years of
BPO Experience I am looking for a Senior Supervisory Role in BPO(INTERNATIONAL/DOMESTIC).
With more than 5 Years of Experience as a
Site Supervisor looking for a Senior/Middle Management Role in the similar
aspect.
With more than 2 Years of
Experience as an Accountant looking for a Senior Role in the Back-Office /Admin
Sector.
P R O F E S
S I O N A L E
X P E R I E N C E
Have worked as a Site Supervisor in M/S Anandpur
Enterprises(Chennai)(Period of Work:2000-2004)
Have worked as an Assistant Accountant in M/S SURESH PRASSAD SHAW & BROS.(KOLKATA)(Period of Work:2004-2006)
Have worked as Senior Customer Care Executive & as a Team Mentor in Firstsource Solutions Limited,
Have worked as Assistant Officer M/S GANNON & DUNKAN COMPANY LIMITED ( BAYBAR
/RAJASTHAN) (Period of Work: Jan 2009 to October 2009)
Presently,Working as a Senior Customer Care Executive & as a SME(Subject Matter
Expert) in the Vodafone Process of ROB Circle,Firstsource
Solutions Limited,
E D U C A T
I O N A L Q U A L I F I C A T I O N
PASSED 10TH Standard from
PASSED 10+2 Standard from
PASSED B.COM FROM
C O M P U T
E R K N O W L E D G E
Received COMPUTER TRAINING FROM YOUTH COMPUTER TRAINNING INSTITUTE (MOULALI-
KOLKATA)
TYPING SPEED : 30
– 40 W.P.M.
P
R O F E S S I O N A L S K I L L S
Team Management Managing team, Monitoring performance,
Generating reports, Giving
feedback
and coordinating team activities towards organizational Goal.
Customer Co-Ordination with various
concerned departments for facilitating faster and
Co-Ordination satisfactory
resolutions for customers and Webworld Issues.
Event Management Event Conceptualization,Event Planning,Scheduling,Organizing
&
Management.
Public Relations Co-ordinating
Briefing schedule with Clients,Feedback
& Follow-up.
Administration Self-Correspondence,
Reporting, People Management
Q U A L I T
I E S
Interpersonal / Communication and Co-ordination.
Diligent, Hard Working.
Ability to cope up with new Trends and Technology.
Ability to handle Pressure.
P
E R S O N A L D
E T A I L S
Present Age:30 Years Marital Status : Married
Nationality : Indian. Place of Birth : KOLKATA.
Languages Known : English,
Hindi & Bengali.
Contact No. : +91 9163761310 Residential No. : (033) 2352-1406
A
R E A S O F I N T E R E S T
Ø
MUSIC , MOVIES
& POETRY
R
E F E R E N C E S
Mr.Shantanu Chatterjee,Operation
Manager(Quality),Pecon Software,Kolkata
Contact
Number:9230506817
Mr.Prabir
Kumar Singh,Managing
Director, M/S GANNON & DUNKAN COMPANY LIMITED
Contact Number:09587030506
Mr.Partha Sommader,Process Leader,Firstsource Solutions Limited,
Contact Number:9831117938
Mr.Jaikishore Jaiswal,Director, M/S SURESH PRASSAD SHAW &
BROS.(KOLKATA)
Contact Number:9831445539
A
D D R E S S F O R
C O M M U N I C A T I O N
3,
Place : KOLKATA
Dated :02.05.2010
Rhitobroto Gupta